You’ve decided to replace your old windows, doors or both. Time to do some homework!
You review local window and door companies, ask family and friends for referrals and choose wisely based on:
- company reputation
- fair pricing
- quality products
- warranty information
Your Quote and Consultation
Your window and door professional visits you at your home to share industry information and answer any questions you have. At this point you will get a quote. Accuracy will be based on the company’s reputation. Make sure to compare apples with apples – use our Contractor CC you received when you booked, also available on our website.
Remember to discuss timelines, deliverables, and any other questions you can come up with. This is also when we will collect your good faith deposit.
Your Precision Measurements
Your paperwork is submitted for processing. Within a week an installer is assigned to your investment and precise measurements are scheduled for your window or door replacement.
The measurement is submitted to our purchasing agent, where it is verified and processed for manufacturing.
Window City receives your investment form and begins manufacturing your windows.
After your windows are manufactured they are shipped to our local warehouse facility.
As soon as your windows or doors arrive in the warehouse, an installation time is scheduled at a convenient date for you.
The installer delivers and replaces your windows. Our installers will address any installation concerns you have and always clean up after themselves – that means any old windows, trim, debris, etc. are removed by us!
Your Post Installation Review
At the end of the installation your installer will go over window operation, ensure you are satisfied with the work, collect the remaining balance, and provide you with your warranty package.
Your Follow Up
Within a week of your installation, we will follow up to make sure all your questions have been answered and receive any feedback on how the company performed.
If you require any additional service, or if you think something has gone wrong with your windows, a customer service technician is always available to address any needs or question you have.
Once again, congratulations on choosing the most reputable window and door company as chosen by you! By understanding the timeline, we insure you’re getting the best value!